Warranty

Warranty Policy

Heritage Wheel provides a one (1) year Manufacturer’s Defect Warranty covering the structural integrity of its wheels, beginning from the original date of purchase.

Finish Warranty

Heritage Wheel provides a one (1) year warranty from the original date of purchase against manufacturer defects in powder coat finishes. This finish warranty does not apply to raw metal finishes, including but not limited to polished or brushed finishes, nor to plated finishes such as chrome, black chrome, copper, twenty-four karat gold, or neochrome.

Finish warranty coverage applies to Heritage Wheel forged wheel models and to custom powder coated MonoC wheels. Standard paint finishes on MonoC wheels are excluded from finish warranty coverage.

Eligibility and Transferability

All warranty coverage applies solely to the original purchaser of the wheels and is non-transferable. Proof of original purchase is required for all warranty claims.

Warranty Claim Process

All warranty claims must be submitted to Heritage Wheel headquarters in Largo, Florida for inspection by Heritage Wheel technicians prior to any claim determination.

Heritage Wheel does not handle warranty claims directly with customers who purchased wheels through authorized distributors or dealers. All warranty claims must be initiated and processed through the original dealer or distributor from whom the wheels were purchased.

For wheels purchased directly from Heritage Wheel, warranty claims may be submitted directly to an authorized Heritage Wheel representative.

Warranty Coverage Limitations

This warranty is strictly limited to the repair or replacement of wheels deemed defective and covered under warranty, at the sole discretion of Heritage Wheel. Monetary reimbursement, refunds, or credits are not offered under any circumstances.

Heritage Wheel does not offer a road hazard warranty. Damage resulting from road hazards is expressly excluded.

This warranty does not cover damage resulting from, including but not limited to:
– Neglect or improper maintenance
– Exposure to adverse weather conditions
– Use of harsh or corrosive chemicals
– Potholes, road debris, or accidents

This warranty does not apply to wheels that have been altered, repaired, refinished, modified, or otherwise changed in any manner after delivery.

Shipping and Installation

Customers are responsible for inspecting shipments upon delivery. Any shipping damage must be reported directly to the shipping carrier. This warranty does not cover damage resulting from improper shipping or handling. All shipments are insured for full product value, and claims must be filed with the shipping carrier in the event of transit damage.

This warranty does not cover damage resulting from improper installation, improper mounting, or the use of non-approved hardware.

Limitation of Liability

Heritage Wheel is not responsible for any costs associated with warranty claims, including but not limited to removal, installation, shipping, downtime, or loss of use. Any assistance with such costs is solely at the discretion of the original dealer or distributor and will be evaluated on a case-by-case basis.

Return Shipping Responsibility

All warranty claims requiring inspection, repair, or replacement must be shipped to Heritage Wheel headquarters at the customer’s expense. The customer is responsible for all inbound shipping costs to Heritage Wheel, including packaging and insurance. Outbound shipping for any repaired or replacement wheels, if approved, will be determined at the sole discretion of Heritage Wheel. Shipping costs are non-refundable.

Important Information Regarding Wheel Cleaning

Heritage Wheel is a specialty manufacturer of custom wheels utilizing advanced finishing techniques that differ significantly from OEM wheel finishes. Many commercially available wheel cleaners, particularly acid-based products commonly sold for OEM wheels, are not suitable for aftermarket custom finishes.

Use of improper wheel cleaning products, or improper use of any cleaning product, may permanently damage wheel finishes and will void all applicable warranties.

To preserve the appearance and integrity of your wheels, Heritage Wheel recommends cleaning using soap and water only.